At BLOCK, we design and manufacture critical power solutions that keep industries running safely and reliably. With around 700 employees globally, we combine engineering, production, and innovation under one roof. Our success depends on precision, reliability – and people who truly care about delivering the right solution to every customer.
To strengthen our team in the U.S. we are looking for a
INSIDE SALES REPRESENTATIVE
in Franklin Park, Illinois
We are looking for a detail-oriented and customer-driven Inside Sales Representative who takes pride in getting things right the first time. This role is ideal for someone who enjoys working with technical detail, supporting customers with care, and ensuring accuracy in every quote, order, and interaction.
You will play a key role in ensuring our customers receive not just a fast response—but the right solution.
You will play a key role in ensuring our customers receive not just a fast response—but the right solution.
KEY RESPONSIBILITIES
Customer Interaction & Relationship Management
Customer Interaction & Relationship Management
- Serve as the primary point of contact for customers via phone and email
- Build long-term relationships through attentive, responsive, and solution-focused communication
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Understand customer needs in detail and ensure every request ist handled thoroughly
- Prepare accurate quotes based on customer specifications and product requirements
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Carefully review customer requirements to ensure completeness and correctness
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Process customer orders in ERP/CRM system
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Follow up on open quotes to increase conversion rates
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Coordinate pricing, lead times, and availability with internal teams
- Provide basic technical support for electrical products (transformers, power supplies, industrial components, etc.)
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Review customer drawings, specifications, and applications
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Collaborate with engineering or product specialists when needed
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Guide customers toward the most suitable solution for their application
- Identify opportunities for upselling and cross-selling
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Proactively reach out to customers to generate new business
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Support the outside sales team by following up on leads
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Support marketing and sales initiatives (campaigns, promotions, new product launches)
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Maintain and update customer records in CRM system
Quoting & Order Management
Technical Support
Sales Support & Growth
QUALIFICATIONS
Required
Required
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2+ years of inside sales, customer service, or technical sales experience
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Strong communication and interpersonal skills with a customer-first mindset
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Ability to manage multiple tasks and prioritize effectively
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Proficiency in Microsoft Office
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Strong attention to detail and problem-solving skills
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Electrical background (e.g., electrical technology, engineering, industrial distribution)
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Experience with electrical components, transformers, or industrial automation products
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Experience using ERP and/or CRM systems (SAP, Epicor, Salesforce, etc.)
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Previous experience in manufacturing or industrial distribution environment
Preferred but not required
BENEFITS
- Stable, long-term position in a growing international company
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Structured onboarding and product training
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Collaborative and respectful team culture
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Social benefits offered by our company (co-payment for healthcare & pension plans, as well as fully funded additional insurance plans)
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Opportunities to develop technical and sales expertise
Apply now - we are looking forward to meeting you!
BLOCK USA, Inc.
10632 W. Grand Avenue, Franklin Park, IL 60131, Phone: +1 847 260 9050
BLOCK USA, Inc.
10632 W. Grand Avenue, Franklin Park, IL 60131, Phone: +1 847 260 9050